Privacy Policy

This policy covers the Recorderly website and the service you get when you book a kit or an editing package. It applies to you as the person booking, and to the people who appear in the footage that comes back to us.

We are the controller of the information described here. Where a term isn't defined below, it has the meaning given in our Terms of Use.

Order information you give us. Your name, email, shipping address, the event type and date, the venue city, roughly how many guests, the name of whoever is being celebrated, and any notes you leave — including instructions about people or moments to keep out of the film, and language preferences.

Payment information. Card details are entered with and handled by our payment processor. We receive a confirmation, the amount, and the last four digits and card type. We never see or store your full card number or security code.

Footage and audio. Everything recorded on the kit and returned to us, or uploaded by you on the editing-only package. This includes images of faces and recorded voices, and can include anything else visible or audible at your event. Video files also carry technical data such as timestamps and camera settings.

Site and support information. Emails and messages you send us, and standard technical data when you browse — IP address, browser and device type, pages viewed and referring links.

We do not ask for and do not want government ID numbers, health information or financial account details beyond what the processor needs.

Footage from your event contains personal information about people who never filled in a form — your guests, your family, children, staff at the venue. We treat it accordingly.

• Footage is used only to produce and deliver your film and the add-ons you bought. It is not used to train anything, not sold, and not shared with anyone outside the people listed in section 05.
• It is never posted publicly, shown as an example or used in marketing unless you separately and explicitly agree. The default is no, and you can withdraw that agreement at any time before we publish anything.
• There is nothing to switch on. Every order is handled this way — you don't mark yours private, because it already is. You can name one person to approve the cut in your order notes, and we delete the raw footage once your film is delivered if you ask.
• You can tell us in your notes to keep a specific person, a moment or an entire stretch of the night out of the film. Flag it before the edit, or at the rough-cut stage.

Your part. Because guests hand the cameras around, you are the one in a position to tell them the event is being filmed and to respect anyone who'd rather not be. You're responsible for doing that, and for following the recording and consent laws where your event takes place. Some states require every participant in a conversation to consent to being recorded.

If you appear in footage and want it removed: ask the person who booked the event, or email us at privacy@recorderly.com and we'll work with them. We can remove someone from a film that hasn't been finalized, and we can delete raw clips, but we can't retrieve copies already downloaded and shared by the customer.

• Fulfilling your order: shipping the kit, tracking its return, editing the footage, delivering the film.
• Labeling the kit and personalizing the film with the honoree's name.
• Taking payment, applying refunds, and invoicing for late returns or replacement equipment.
• Support — answering your questions and handling problems.
• Transactional email: order confirmation, shipping notice, rough cut and delivery links.
• Keeping the service secure, preventing fraud, and meeting tax and legal obligations.
• Improving the site in aggregate — how many people reach checkout, which pages get read.

Marketing email is opt-in and separate from the transactional messages above. Unsubscribing from it doesn't stop the emails you need to receive your film.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share only what each of these needs to do its job:

• Editors. Our editing team, who see your footage and your notes. They're bound by confidentiality obligations and access only the orders assigned to them.
• Shipping carriers. Your name, address and phone, to deliver and collect the kit.
• Payment processor. Handles card details directly; we receive only the confirmation and the last four digits.
• Cloud storage and IT providers. Where footage, films and order records are stored, under contract and access controls.
• Email and support tools. To send order email and manage your messages.
• Legal and safety. If required by law, valid legal process, or to protect someone's safety or our rights. If a business transfer ever happened, records would move with it, subject to this policy.

• Footage and finished films: twelve months after delivery, held offline on drives in our studio rather than in a cloud account, then destroyed. Download and back up your film when the link arrives — your copy is the one that matters, not ours.
• Raw footage: deleted right after delivery if you ask.
• Order and payment records: kept as long as tax and accounting rules require, typically seven years. These are names, addresses and amounts, not footage.
• Support email: about two years.
• Site analytics: aggregated, and not tied back to you as an individual.

Deletion removes files from live systems and from routine backups on the backup rotation cycle.

You can ask us to give you a copy of the information we hold about you, correct it, or delete it. You can withdraw permission to show your footage publicly, opt out of marketing email, and ask that raw footage be deleted early.

Depending on where you live — California, Colorado, Connecticut, Virginia and a growing list of other states, and the EU or UK — you may also have the right to know what we collect, to a portable copy, to appeal a refusal, and to be free from discrimination for exercising these rights. We don't sell personal information or use it for targeted advertising, so there's nothing to opt out of there.

Email privacy@recorderly.com. We'll verify that the request comes from you or someone authorized to act for you, and reply within 45 days. There's no charge. If we can't do what you asked, we'll tell you why.

Two honest limits: we can't delete records we're legally required to keep, and we can't recall a film the customer has already downloaded and shared.

The site uses cookies that keep it working — remembering your checkout selections during a session — and basic analytics to count page views and see which pages people read. We don't run advertising or cross-site tracking cookies, and we don't build advertising profiles.

You can block or delete cookies in your browser. The site still works; some conveniences won't survive a page reload. We honor Global Privacy Control signals where the law requires it.

Footage is stored encrypted, transferred over encrypted connections, and reachable only by the editors assigned to your order. Delivery links are unguessable and expire. Cards are handled by the processor, not by us.

No system is perfectly secure, and we won't claim otherwise. If a breach affects your information, we'll notify you and the relevant regulators as the law requires.

Memory cards are wiped and reformatted between bookings, so the next customer never receives a card carrying your footage.

This site and the booking process are for adults. We don't knowingly collect information directly from anyone under 13, and children shouldn't be entering information here.

Children do appear in footage — a bar or bat mitzvah, a quinceañera, a sweet sixteen, a family wedding — and that's expected. Their footage is handled exactly like everyone else's: used only to make your film, never shown publicly without explicit permission, and deleted on the same schedule. As the host, you're responsible for the agreement of the parents or guardians of any minors who appear. A parent or guardian can email privacy@recorderly.com to ask that a child be cut from a film or that their clips be deleted.

We may update this policy. The effective date at the top always reflects the current version, and we'll email customers with an open order before a material change takes effect.

Privacy questions and requests: privacy@recorderly.com. Everything else: hello@recorderly.com. See also our Terms of Use.